nd lawyer directory

[ music ] [ background noise ] >> good afternoon,ladies and gentlemen. [applause] it's a greatday today, is it not? my name is mark twain. it is ironic thatyou would say that in that only moments agowhile i was in the hallway, i often get that question. are you the colonel?

[laughter] no. i am not the colonel. he is in the chicken business. i am in the book business. i have been invited here thisafternoon by a fine young man. [ pause ] he goes by the title of vicepresident for technology. did i say he wasa fine young man? [laughter] all right.

um -- [ laughter ] i always like these sideconversations [laughter] that get to going. well i must say that i don'tknow much about technology. just a little. but now i do know a thing or two about presidentsand vice presidents. why i do love the topicof politics and would love

to spend the afternoon in acandid conversation with all of you fine folks; however, that is not why i'mhere this afternoon. it is my understanding thatyou folks are about to embark on a exciting adventure andif any of you have read any of my books in thelast 20 years or more, that i do love an adventure. now, if the again it's my understandingthat it's been explained to me

that you are about to implementsomething called an ais. now i have no clue whatais stands for; however, if i was to speculate aguess, i would say it stands for absolutely interestingstuff. [laughter] it must be true,for you fine folks here today at pasadena city collegehave taken the time out of your very busy scheduleto come here this afternoon and actually havesomeone explain it to you. i -- i wish to askby a show of hands,

how many in here have beenat this institution for more than twenty-five years? it's okay. i won't call on you. [laughter] my eyesighthas been failing lately but i only saw aboutthree hands. i think there's some few thatmay not be totally public today. well, it just so happensthat your current ais, affectionately known

as the santa rosa system-- have you heard of it? -- is actually been in placefor over twenty-five years. in fact, nearly thirty years. a bona fide antique. old. please understand forthose that raised your hand, i was not referringto you at all. i was actually referring theto the santa rosa system. so with that said, icertainly commend you -- commend you for taking the timeto come here this afternoon

and i commend the institutionfor making a decision about moving forward, replacingthis bona fide antique. and so it is with great pleasurethis afternoon that i wish to introduce your partners inthis great adventure, ellucian. these fine folks aregoing to spend little bit of time this afternoon showingyou how this adventure is going to go and a lot of theexciting things you're going to see along the way. so without further delay, i wishto say, banner days are here.

thank you all very muchand it's been an honor to visit you this afternoon. [ applause ] >> rick: tough actto follow [laughter]. yeah, we spare noexpense here at ellucian. we even raise thedead [laughter]. so not a problem. my name's rick legosa[assumed spelling]. i'm with ellucian.

have been with the companyoh thirty-two years now and in higher educationbefore that for eleven years. you can do the math. yeah. you know how old i am. i'm going to have our folksintroduce themselves quickly. and then we'll get started. i guess xavier we'llstart with you. >> xavier: good afternooneverybody. my name is xavier rubio[assumed spelling].

i'm the deliverydirector and i'll be here to support the project teamwith a lot of our best folks on this team andwe all look forward to working with all of you. >> rowin: my name is rowingarcia [assumed spelling]. i'll be the technicalarchitect for this project. i'll be helping outwith the project folks and also your it department. >> molly: i'm mollydelgatto and i am with the --

i'm the financialaid consultant. >> antonio: i'm antonio sandusky and i'll help youspell that later. [laughter] and i'll beworking in the student area. >> mickey: my name is mikeyhughes and i'm here in the -- work with you inthe finance area. >> ted: i'm ted foss[assumed spelling]. i'm your project manager:resident project manager. i started living with youon the 10th of september

and i will be going awaysometime toward the end of december 2013. those of you who wantto ever visit me, i'm in the its librarybuilding, room 145. >> wendy: and i'm wendy davis. i'll be doing thepresentation today. >> rick: [inaudible] so alittle bit about our system -- a little bit about us i guess. the name ellucian may benew to a lot of people.

we used to be called sunguard. and just so you know, we've got about twenty-threehundred clients in higher educationaround the world. we've got thirteen millionstudents we support each year, each term, with our products. probably a key numberis that last number, the eighty-two percent. eighty-two percent

of the californiacommunity colleges use our software already. of all the community collegesthirty-seven percent use the actual banner suite thatyou'll be implementing here. there's a list of the clients ifyou're thinking of taking notes, don't worry we're going topost all of these slides out on the website, the projectwebsite, so you have access to those and actuallythe video as well. so if you've got friends atsome of those sites you may want

to check with them, you'reheading down the same road of banner implementation. so what's banner? banner's basically --first of all, a way to get into information system. you can get in through either asmart phone, tablet like an ipad that we're givingaway or your laptop. you can work from the office. you can work from home.

it doesn't reallymatter and it goes against somethingcalled a luminous portal. and that's kind of thecommunication hub for everybody within the institution. then lastly, we have atotally integrated system of -- student system, finance,financial aid, human resources, finance and advancement. one database, one placethat captures things like addresses, phone numbers.

one place that captures thingslike accounts receivable, student information,no duplicate data entry and i guess that'sthe important thing. there's some applicationsthat we'll be implementing that cross all areasof the institution. for example, theportal, obviously. the portal's smart enough toknow that if you're a student, you get access to lots ofstudent support services, but if you happen to be astudent who's also an employee,

there's also information aboutemployment at the institution. benefits at the institution. things like that. an integrated documentmanagement system that takes everything,not just -- we talk about data allthe time and information in banner -- butalso does images. integrates those images withstudents or accounts receivable or entities within the system.

also, it's not limitedto images. also audio clips,video clips are part of the document managementsystem. sadly, in the last fewyears we've had to worry about emergency communication. we're implementing ravealert, which would allow us, the institution, to send noticesabout dangerous conditions on campus should there ever-- hopefully, knock on wood -- we'll never get achance to use that.

although, that sameapplication can be used for other less dangerous things. work flow. we'll hear a lot about workflow. in fact when wendy startsdoing the actual demo, you'll hear about tyingprocesses together. rather than having studentswalk all over campus trying to get things done, ratherthan faculty having to walk from office to office to solveproblems, we can tie things --

processes togetherthrough work flow. it doesn't even haveto be a banner event. it can be other eventsoutside of banner. so things in yourlibrary system. things in your bookstore systemcan be work flowed together and we'll show someexamples of that. mobile connection. it's an open sourceset of tools that -- what's nice aboutmobile connection is

that it allows institutionsto develop and it's any institution,develop mobile applications for higher education andthen they share them. we don't sell mobile connectiontool kit, we give it away to anyone including non-clients and they can buildmobile applications. the only thing we ask is thatyou post those applications in a community area where otherinstitutions can share them. we're finding someinteresting solutions.

things that we've never thought about because we're notin front of students. we're not in frontof faculty everyday. people who are in frontof faculty and students and staff everyday come upwith interesting solutions and they share themwith everybody else. so it's a great experimentfor us. it's truly successfulexperiment for our company. we'll do some otherthings in that same area.

self service reportingand database. ods or operational data storeis the ability for everyone to get informationout of the system. one of the things we discoveredduring the demo process and even prior to thatin talking to folks, people are frustrated thatinformation's in the system. they can't get it out orthey have to ask a specialist to get the information out. the self-servicereporting capabilities

of the system allowsyou to actually drag and drop information,create reports and yes, it's got security so ifyou can't see payroll across the board,you won't see payroll through the self-servicereporting. if you can't see student'sgrades because that's not part of your job, you can't see them through the reportingside as well. so. then more specificallystudent areas

and i'll have antonio talk alittle bit more about that. >> antonio: okay. so just also a littlebit more about myself. i am very pleased to saythat i earned two aas from chaffey community collegeand completed my ed goal and transferred to myfour-year institution. and i've worked in higher edfor four years and i have been with ellucian for seven now. and i have pretty muchbeen specialized to work

with california communitycolleges. i've helped four orfive community colleges through the full implementationand have assisted seven or eight others withvarious visits as they bring up other componentsof functionality. so i'd like to think ihave a pretty good sense of the business needs of acalifornia community college but i'm always looking forthose curve balls that -- especially facultylike to throw.

so as you can see there'sa whole bunch of components to the student area based fromthe scheduled classes and back to like the master course fileand things like that but some of the nicer integrated elementsare specifically related to faculty load so we can takethe data out of the schedule and port that datadirectly into hr so there's really onlyone time of data entry. also whenever things are updatedinside, like for instance, the schedule of classes,it's realtime with the web

so anyone who's perusing thescheduled classes online will automatically see those updatesbecause its all realtime. students will, of coursebenefit from that tremendously. they'll also be able to viewtheir bill online, their fees. and at the time thatthey're registering, if they've already completedtheir bog information, they'll be able to see that bog. it'll post to theiraccount immediately. and if the student does changes

in their registration the bogwill also automatically adjust. so the system also hasthe ability to deal with the outreach areasand also processing the ccc apply applications. and there's a wholearray of forms to help track thedisabled students, elpns. puente, euzema [assumedspelling], mesa. i'm sure i'm missinga whole bunch of others that are out there.

so all of that's part ofthe integrated student area and then pretty muchthe bulk of the students and faculty will beinteracting with it through that webself-service component. it's only more of theadministrative side who will be insidethe database proper. along with all of just what ispart of the program for student, there's also a coupleof additional pieces, the relationshipmanagement tool,

which wendy will be showingbits of in just a little bit, but that's basically acommunication device. it will specificallyfacilitate communicating with at-risk students but alsohas the capability to deal with outreach andthose types of things. also degree works and itstrek component will be very -- we're looking for that tobe a big win with you guys. because it's basicallythe ed plan. students will be ableto kind of do a mockup

of their own ed planfrom the web. it'll have what if scenariosof the students thinking of swapping from onemajor to another. they can instantly pull itup and see how far along in their progress they haveif they decide to change. counselors will be able to storetheir own notes inside the ed plans and those notes can bedisplayable to the student or just internal toother counselors. and also based on the demand inthe ed plans that we can take

that information andhelp us facilitate that into the scheduling so thatif we see we have, you know, nine hundred studentswho all need this course, we know we need to offer a fewmore sections of that class. so that's all addedinto the degree works in the trek elements. and of course there'sfsa atlas, which is -- it facilitates thetracking and capturing of all the specialinformation needed

for internationalstudents so that that can be reported cleanlyto the federal governments. so those are thestudent elements that i'll be facilitatingduring the implementation. now i'll pass it offto my colleague molly. >> molly: my nameis molly delgatto. i've been in financial aidfor over forty-two years. all sorts of places. i graduated from pierce college

so i'm also a communitycollege person. went to college at san luisobispo and then i worked at ucla cal poly pomonaand now with ellucian. so with financial aid, we aregoing to be able to handle all of the federal regulations,all of the state regulations. we'll be able to deal withany institutional regulations. your -- any of yourfoundation grants, your donor grants,departmental funds. any money going to astudent can be recorded

in the financial aid module. we are fully accredit bythe department of education to online calculate astudents contribution to their own education and we can automagically sendeverything to the department of education in a matterof just running a job. and we can get backour reimbursements, millions of dollars under directloans, under pell grant and any of the other funds that wedistribute to our students.

so everything is fullyaccredited and we'll be able to keep those funds moving to and from the governmentto our students. we also are able to do privateloans, alternative loans, which is becoming more and more, i'm afraid because studentsfeel they need more money. we also have the ability tohandle our entrance counseling for default preventionand the exit counseling for making sure a student reallyrealizes they have a loan.

self-service is a bigthing in financial aid. we'll be listing all ofthe documents on there that a student must submitand we also will be able to allow them toaccept and decline any of their funding,especially the loans. so we are going to be very busyto get this up as soon as we can and we also willbe supporting all of the bog funds,the cal grant funds. any money that goes to astudent we'll be handling

in financial aid. [pause] >> mickey: and my name is mikey hughes. i'll be workingwith you with the college in the area of finance. there's -- sorry. i meant to grab thatwhen i walked up, molly. [laughter] again, i'll beworking with the finance office, the business officeand the areas

that are behind the scenes. we're not exactlystudent facing. we're more employee facingand the vendor facing. so as you can see from the listof the items here, i'm not going to go through each one. you'll have a copy of thison the web and can study this on your own, butwe'll be working with the staff here goingover showing people how to establish the generalledger, how to establish and how

to process the purchaserequisitions that you're likely to do and pretty much that'sall of you in this room, is -- unless you have someonehelping you, an administrative assistantthat's doing some of that work for you on your behalf. but things that you wish topurchase start out in banner. we verify that the security thatthe person is accessing with, passwords and -- do theyhave the right to be in this funding sourceand this department,

in this division,in this section? do you have enoughbudget left over to go out and buy whatever it is you'regetting ready to purchase? we verify all of that. from this will flow purchasesof fixed assets occasionally. what we want is not, you know, apack of paper or a dozen pencils but a fixed asset,a sizable item that the college is responsiblefor keeping track of, depreciating andtracking, frankly,

all through the lifeof that asset. we do receivables, quitea few other things there. budget development. we'll be working withthe fiscal office, as well as our human resourcecolleagues and your colleagues in the human resourcearea setting up positions, developingpositions. we have a position for this,this person is occupying that position and from thatdevelopment over on the hr side,

that will flow in to the budgetdevelopment so that we can -- when we develop a budget, weknow exactly what we have as far as our anticipated expendituresas far as salaries, wages, fringe benefits,that type of thing. finance self service isa big piece of what we do and that enables thephone calls to stop. to -- a lot of thephone calls to stop. i'm not saying your phone willnever ring again, [laughter] but the folks thatare in finance,

are in the business office,will be able to have -- to let you have access tothe status of your order. like i ordered thisstuff, where is it? you know, as it come in? has there been aninvoice processed? all of this stuff is availablethrough the self-service module. there's faculty effortreporting. again, this is somethingwe do in conjunction. we work very closely withthe human resource people

because again, not justfaculty effort reporting, which our grants are makingmore and more demands of us on. just every day salaries andwages get fed immediately, automatically or asmolly says automagically from the payroll systemover into finance. so i'm looking forward to this and unlike my previoustwo colleagues, i did not receive my educationin florida, although much of the last twenty-five yearsin my career with this company,

i've spent working incolorado -- in california. i spent once in coloradobut california and most particularlyvery recently with the californiacommunity colleges. so as they both said, we'resomewhat especially suited, i think, for the californiacommunity college effort. >> unknown speaker:thanks mikey. i'm representingjust the hr piece. that you have a great consultantassigned, her name is julie.

she along with the otherteam of consultants, they all work together on thecalifornia community colleges. and in the area of humanresources, california is unique. you have unique regulations that are only indigenousto california. issues such as sturge andpurge [assumed wording] so julie is well qualifiedto handle all of that and really looks forward toworking with you on that. of course, things that willimpact everyone in this room,

the way that paychecksare disseminated, the way that time perhapsgets entered into this system, the way you can view benefitsonline and this was passed around to everyone asyou came in to the room. the college has madea sizable investment in something calledtalent management and what that is designed to dois coordinate the efforts of every single one of youin this room and make sure that you're getting theproper training that you need.

that training can bein person training. it can be online training. it can be a hybrid of that. creating employee transcripts. pushing out training sothat you'll overtly know that that needs to occur. also a utility wherebyyour direct manager can do performance reviews. there can be three hundredsixty degree performance reviews

so really a verypowerful system. and that probably will comeup a little bit sooner -- pardon me -- than thepayroll benefit system itself. so something for youall to look forward to. a pretty big investmentby the college and you folks, the employees. [pause] that's you ted. >> ted: hello again, everyone. as your project manager and youcan imagine having just looked

at all the bullets on thoseslides, these systems talk to one another and i don't even like to refer tothem as systems. it is a system. it is a -- basicallya single database where all this informationresides. so as we say, something thatbig don't move that fast. and you need a project manager, someone who can constantlykeep an eye on the big picture

to make sure that all thishappens in a reasonable amount of time and on budget andthat's what a project manager essentially does. but he does not doit in a vacuum. he or she does notdo it in a vacuum. every project of thissize needs governance. it needs input from all ofthe different stakeholders in the college arena, whetheryou be staff or faculty or students, administration.

and so, in this particularcase, the generic term for that might be calleda steering committee or an implementation team. here at pcc, this group iscalled the administrative technology advisory committeeand we've already met once and we meet everythursday for an hour and we consider how theproject is going to be run. we will -- we considerchanges in procedure to bring the college more up todate in the way things are done.

very -- you know, some ofthem are very hard decisions, but they are -- we donot work in a vacuum and we do not work unilaterally. this is not to be perceived as a vendor's productthat's being implemented by information technology. it is your product and themore that we work and the more that we get you involved,the more you're going to see how much ofit is actually yours

and not just a piece ofsoftware that's being run by it. so the -- somebody asked thepronunciation of this acronym. i prefer to call itatac but the one person that saw it anotherway called it attack. but you can -- i don't knowif you can actually see again, we keep reminding you. this is going tobe out on your web. but you can see names up therealready of people that you know and people that you work

with that are servingon this committee. and so the governance, the way that this project is runis all run pretty much through the ataccommittee and the subgroups that will be working with them. there will be groups forthe scheduled classes for the student area,finance area; all the areas that you saw bullets forwill have some representative on the atac committee.

[pause] there arejust a few things that i would callyour attention to so that you don't strugglereading this. again, you can look at itin detail on the website, but the part of it thatyou probably can't see are different colors. you can see sort of a reddishcolor, a mustard color. you see a blue color, a greencolor and a purple color. those represent the differentphases of the project

and you'll leave here knowingsome certain key dates, which i'll tell youin a few minutes. let's just say that the redboxes represent the beginning of the project and that'swhere we do our research and fact finding, because it'sthe one thing you leave this room with, i want you to makesure that you do not think that implementingthis system is at all like implementingmicrosoft office. okay? where you justdownload the product and you

push run and about twentyminutes later you configure a few things and you're goingaway and typing your letters and doing your spreadsheets. this is not microsoft project. all right? it is an eighteen-month endto end project which most of the heavy lifting, mostof the heavy stuff happening in the first nine months. okay. we started this projecton the 10th of september

and roughly the 10thof may, a good portion of this system willbe up and running. the student system will be upand running with prototypes for summer and full-blownregistration for fall. financial aid systemwill be running. the degree workssystem will be running and some reportingwill also be running so that not only is there datain the system, but information at your desktops inthe form of reports.

so that represents a lotof purple boxes up there. from the red boxes to thepurple boxes for student, for financial aid and afew of those other systems, basically nine months. for finance -- finance willgo live july 1 of 2013. human resources will go liveat the end of december of 2013. you saw a little bit aboutrelationship management. wendy is going todo a demo of that. that too will be goinglive in the may timeframe.

so we have a lot of work aheadof us and you can understand that the project timelineis going to be something that we have to pretty muchstick to if we're going to be successful andthat's basically my job. so i'm going to skip overa lot of these slides because even thoughwe do blow them up, they're still prettymuch unreadable. but you do want to see, forinstance, the fact that -- in the student area,this is a lot of meat

and potatoes right here. registration for fall, when it'soccurring, online degree audits. mis reporting. retention and communication,online course catalog. ccc apply and person informationall going live in early may. a lot of stuff. what happens in -- what happens in the meantime besidesthe fact-gathering and the configuration, whichwe will partner with you,

we have to move alot of information from your legacy systemsover to the new system. so between the configuration,the data conversion, training you how to usethe system and all that, that's all going tohappen pretty much in this nine month period. so fasten your seat belts. [pause] and again, theseslides are available to you so i'm not going tobelabor the whole timeline

but you know the critical dates. keep your eyes on mayof 2013, on july of 2013 and the end of december 2013. now wendy is going to showyou a little bit of the system or systems that we areimplementing here but not from the perspectiveof a salesperson but from the perspectiveof either a faculty member, a staff member orstudent or whoever -- whatever relationshipyou have with the college

and we call that,"a day in the life." >> wendy: thanks ted. i've -- i think it's afunny story to share. i worked at an institutionyears ago where we went through a similar kindof process and you know, made a big buying decision andthen implementing a solution. it just made me remember thiswhen ted said the red boxes are about the fact findingwhere consultants will come and they'll ask you aboutyour business process using,

perhaps how you want todo things differently and what would helpyou improve your job. well i worked in humanresources a long time ago and i remember the hr directorcame in and said, "you know, what would make -- whatwould make your job better? you know, easier?" and i thought, i said,"an electronic stapler." [laughter] and hewas like, "really?" and he meant like system things.

[laughter] i had no ideawhat he was taking about. and he's like, "anything else?" i'm like, "you know, if icould get one of those machines where you clock stuff inand you turn the paper and you clock it back out. that would help." and he was like, this poor --he didn't know what to say. so be thinking aboutthese things that will make your life easier

and think beyond theelectronic stapler, right, as we go into thisbecause you'll see that banner is muchmore than that. again, my name is wendy davis. i happen to live in utahbut i have spent a majority of career here in thecalifornia community colleges. i've worked with ted and rickfor years and this is a big part of where my heart lies. my husband's actually acommunity college learner.

he -- there's only one communitycollege in the state of utah, which i know is shocking. we're only a state of twopoint seven million people so salt lake communitycollege is it. i also am a full timelearner at the university of utah finishing my terminaldegree so i take classes. i happen to be astudent who uses portals. i use the canvaslearning environment. that's what my professorsput assignments.

that's where i uploadassignments. that's where i collaboratewith folks in my class. so i think i have alittle unique perspective as one who's not just apractitioner, who is involved in helping develop andsell software but also one who walks the walkand sits in class. in fact, my fourteen-year-old,she said, "you're missing classon wednesday." i'm like, "um-hmm."

she says, "what's yourteacher going to say?" [laughter] i said, "well, myteacher and i we're both adults and he knows i have a real joband i actually have to work. so it's a little bit different." as you're going throughthe next several months -- and ted said, youknow, buckle up. it's going to be a ride -- i want you to keep some ofthese images in your mind as what we're shootingfor and the end game.

okay? and i'm justgiving you glimpses today. but when this is all said anddone and we flip the switch off of one system and we turn theswitch on the other system, you will have a magnificentsystem that serves students, faculty, staff, alumni, all theconstituencies at the college. okay? so what we're takinga look at right here, i just pulled up a pagewhere a student might go to perform some commonactivities. this is the luminous portalthat rick talked about.

it's the gateway, you login once with your user id and password and that unlocksall the different doors that you need. so this particular studenthappens to be an employee as well, so he hasintegrated employee features. he will come on thisemployee page to see how much work-studyhe has left. be able to enter his timesheets, things like that. i've landed on courseinformation.

as a learner, i will tellyou that i access the website at three key timesduring the term. typically, you know whenregistration is open. i'm really heavily into it. near the end when i'mlooking for my grades and then around midterm when i'm like,i really aught to be working on some of those assignments. no. i actually do access theonline learning environment almost daily just topull documents down

and download the syllabusand things like that. but these are common tools that your student willbe able to access. things such as, youknow, registering online. they'll be able to tracktheir own attendance. they'll be able to see historically howtheir courses have been, where they've performed inthose particular courses. additionally, they'll beable to access information

about their financial aid. molly talked about makingstudents aware of things; such as they are taking out loans even though wetell them that they are. they'll be able tosee very clearly here, which financial aid requirementsthey have, if they need to submit a fafsa, if they needto submit internal documents, what has been packaged andawarded and what they can accept and really empowering themto see that all online.

we also have a newerfeature in our system that i'm really excited aboutas a parent of three teenagers. once they hit eighteenand ferpa kicks in, i have no more control. it's kind of freakish. like one day they're seventeen and the next day they'reeighteen and it's just crazy. but there's a newer feature where your student can giveproxy access to a parent

or other trusted adult andthey can give them access to see their schedule,pay their bill, right? see certain bits and pieces ofinformation about them and then that can be negotiated betweenthe learner and the parent. but we get that question a lot. can i just log on andsee my kid's grades? can i log on and pay their bill? until now it's beenvery constrained. so now opening that up toinclude a greater community

of other trusted adults whoare really helping that student in their path tosuccess in a course, matriculation and completion. so a little bit aboutfinancial aid there as well. with respect to what does thislook like for me as an employee, let me go ahead --i've switched users. i've just done a quick littlealt tab and switched users. and i'll click on thisemployee tab right here and get me a littlebit more real estate.

and here's an example of whatyour employee main webpage might look like. the ability for youto see your benefits. perhaps you openenrollment online. if there's a lifechange event record that with the human resourcesoffice, submit your time online, whatever time keeping system thecollege decides to settle on. to be able to look atemployee directory online. update your nameand your address.

all paperless and seamless. all of this going directlyinto the database of record, which is the banner database. additionally, it was mentioned that employees can alsosee their faculty workload and we have a componentfor faculty contracts. again, we work in tandemwith the academic office and the human resources office, taking what yourfaculty workload is

and the compensable elementsof that and then generate for you an electronicdocument for your contract. you can sign it electronically,prints it out in a paper format and you have access tothose records, all online. so things that previouslyyou might have had to rely on paper contracts for. i wanted to justgive you a glimpse of the talent managementsystem that i talked about because i really dothink this is so interesting

and i'm really excitedthat the college decided to invest in this. every single one of youwill have access to a page that looks something like thisand this is how you're able to manage the elementsof your career. put in your credentialsso that you start to build a compositeresume online. and as the college looks forother skill sets, managers and other people whoneed to hire, you know,

individuals with certain skillsets can go out here and search and say, is there somebodywho happens to speak bosnian and know statistics because idon't know why you would need to know those twothings combined, but maybe you have a brilliantbosnian statistician coming, right, and you needsomething like that. or do you have certain skills? i was at a communitycollege last week and the director ofit confided in me.

he said, "you know, i can't getanyone who can write pl sequel. i can't get them." that really shockedme and i just wondered if they had mined theirinternal resources to know if there were people whohad those skills as well. so here, you're able to seewhat training has been assigned to you that might bepushed down from hr. that might be pusheddown from your manager and that's probably nota good word, pushed down.

but disseminated onyour page as such. and here, this particularindividual, jen, she also happens to be a manager so she can view informationrelated to her team. and here she can see all ofher direct reports and some of them have reports under them. so if i were to click here,i would see more and more and as i click on eachone of these individuals, she's able to see as a managerthe different things that need

to happen in thatemployee's life cycle. are there to do actionsthat she, as a manager needs to complete? is her performancereview overdue? right? does anybody getperformance reviews on time? we probably shouldn't dothat in a public forum. [laughter] we probablyshouldn't go there. but i've worked for a lotof organizations and i know that can be an issue, right?

have i as an employeebeen able to communicate with my manager what mynext steps are with regard to my career planning? so this is a reallygreat investment. i'm really excited thatthe college has decided also, the ability for --i mentioned this earlier, but to deploy learning. and whether those arepackaged contents. so for example, thereare vendors

that sell sexualharassment training packets, people who work withstudents and ncaa compliance. you know, this particularone is a unique -- "how to deal with mentalhealth and wellness of students and recognize that." all very important. so this kind of system, i think, you folks will really,really enjoy. with respect to, let's see,[pause] faculty and some

of the functions thatfaculty members perform. let me go ahead and click on that particularcommunity here in faculty. and you'll see that those ofyou, who are faculty members, now have a lot of information that is aggregatedin one nice place. so you'll have the abilityto have a faculty dashboard and see all of the courses thatyou're teaching per term, right? and i've got severalout here per term.

i can click here andsee my class list. i can click here and see thesyllabus that i've uploaded. post my office hours andbe able to email my class with one single click. huge, huge, hopefullyimprovement over what you may or may not have today. additionally, aswe talk about how to help students be successful,i hope that as you go through your project, youconsider how to create a culture

of student engagement thathelps the individual learner, but from not just thefaculty perspective but also the staff perspective. so i'm of the firm opinionthat every interaction that every studenthas with somebody at this college matters. it really does matter. i told the first session. i'll tell this story again

because it's one that'snear and dear to my heart. the institution where i attendedas an undergrad, i happen to go to a four year school andi was privileged to live in some really fun dormsand back in the 80s when i would plan my classes,i would schedule everything around the soap opera"all my children", [laughter] which started at12:00 central time in peoria, illinois and -- but -- andi'm trying to validate myself and justify this because thereweren't vcrs in 1980 whatever

that was and there wasn'ta dvr, there were no reruns so if you missed it, youdidn't see it, right? in fact, reruns weren'teven common back then. i think i saw some "chips"reruns in the summer but that was really about it. and we didn't havetelevisions in our room. my kids don't even knowhow lucky they are. [laughter] you know? i mean, my sixteen-year-oldlost her cell phone

for the third time in threemonths and i told my husband, i said, "we are not buyingher another cell phone." and then it becomes well it'snot about her, it's about me. so we went and we got hera thirty-dollar cell phone at wal-mart. she was so upset. "how do you like your phone?" "well, i can text and call." "um-hmm." [laughter] i'm sosorry that you're abused.

[laughter] you don'thave a smart phone." but it blows their minds that there were notelevisions in the dorm room. there was one tv inthe whole building. it was strapped toa wall with a chain. right? [laughter] andthere was a tv -- anyway. everyday at noon, i'd takemy little lunch in there and the lady who workedin my dorm room also loved "all my children"and for four years,

we bonded over adamchandler and erica cane and we became friends, you know. but that was ouronly interaction. i went back to my almamater several years ago and i saw her on campus. and it was like, you. she was like you. you know? and it mattered. it really matteredand every interaction

that we have matters. okay? i was so proud of her. she had worked therefor over thirty years and she was retiring and i wasreally, really happy for her. other relationships that matter,clearly are the interactions that faculty havewith their students. right? they're somebodythat they engage with on a regular basis. they're somebodythat they respect.

students respectthem as an authority, as a knowledge expert, come backto these faculty members to ask for letters of recommendationperhaps for job references. so the faculty members knowa lot about their learners. and one of the things that we'vedone is provided a mechanism for faculty, not just toreport things like attendance and grades, but alsoprovide other feedback on that particular learner. and these are just somefeedback items that we put

in this particularinstance of the database. but things that might matter. things that are financial,academic, social, emotional, right? as we're trying to help thelearner succeed in this course. so i might be able totype in something here about this student'shaving problem with day care and their day care provideris no longer available and they can't get to classon time because they have

to drop their child off andthen take the bus to campus and that is an impedimentto their ability to perhaps succeedin this course. and if they're havinga problem with this, what might that impactwith their ability to succeed in other courses? all right. so just getting contentcontributors to fill out that story of what'sgoing on with that person.

so faculty are very important in helping originatesome of this feedback. now where does this pick up? this picks up for us then in ourrelationship management module. and the relationship managementmodule is designed for advisors, folks who are instudent services, faculty members,department chairs. it's really designed for whoyou say it's designed for. so i, wendy, have individualpools of learners that --

sorry, this timed out on me. it did that last time. i should have expected that. i have individualpools of learners over whom i have somestewardship and responsibility and i am trackingagainst those students. so i have a pool here thati called at risk students. and if i open up this pool of learners i'llsee some attributes.

i have about fiftystudents that i'm tracking and i can click here and seetheir individual profiles. i see their name. as i click on any oneof them, at the bottom, i have some information. so i don't even haveto click all the way into the studentrecord to be able to grab their phonenumber and their email. what might i -- what might i dowhen i engage these learners?

maybe i'd like to sendmy entire group an email. maybe i'm going to be outof town for a period of time and i want them to know imight contact all of them and send a group email. so let me just pausefor a moment. i didn't have to createan email group in outlook or whatever system that youuse or anything like that. i click on my group. i click an email andit sends that email.

moreover, every email andindeed any piece of snail mail that i send out ofthis system goes into a comprehensive history ofwhat's gone on with the student. so anyone who looks attheir profile can say, okay, wendy sent this email then. ted sent this email then. they got put into acampaign because of inability to pay their student holds here. so i get a real greatview chronologically

of what's going onwith that student. okay? if i come backhere for just a moment, let's explore a coupleof different things. remember those alertsthat i was talking about? some of which originated inthe faculty feedback form. well one of the things that ihave done is i said, you know, i need to pay attentionto what's going on with my pool of people. so any one of you could beteaching a learner that's

on my watch list fora particular reason so what i'm able todo here is i'm able to set some basically task listsfor myself and say any student who is in this watch listwho has an interaction or something that's happenedbetween a particular date, i want you to call thatperson to my attention. i'll go ahead and take a lookat it over here in alerts. okay? so here, i -- it's beingcalled to my attention learners that are in my pool that havesomething going on with them.

so what i'm trying to say is, this faculty commentdoesn't just sit out there in the ether somewhere. that faculty comment turns into an attentionitem for someone else. so if you are someonewho works in the math lab and someone's been referredto you by an instructor, that kind of alertcan be monitored. if you're in anotherarea of student services,

i can click on a particularlearner, open up that alert and see what's going on withthat learner and then work to resolve that, get them offof that watch list and move them on to the next step towhere they need to be. okay? all right. let's take a look at anindividual student profile so we can see a littlebit more information and we'll take alook at barbara. barbara's one of my learnersthat's been here for a while.

she's had a couple ofdifferent major changes, been a little bit indecisiveand if i take a look, i can see differentbits and pieces related to barbara's engagement here. first thing i can seeis her curricula history and it's a littlebit difficult to see but she's changed programsa couple of different times, changed her study and those ofyou who work with students know, that this can reallybe a problem, right?

so one of the things i'mexcited about, some of the tools that the college has investedin, is basically a degree plan, where barbara can go in and clearly see whather declared major is, which classes are required,which she has yet to take and start to build outher plan for the future. there is nothing moreirritating as a student than you need a class nextterm and it's not available. i had -- i'm a graduate studentso it's a little bit different.

some of my classesaren't offered but once every two years,which is really frustrating. i have two more classes totake after this semester. advanced statistics and political theorysomething something something. well the political theory7040 class is not offered so i email my dissertationadvisor and i said, "what do you expectme to do, thad?" [laughter] i can callhim by his first name.

what am i supposed to do? you know, that was not --either that was poor planning on my part, poorplanning on their part, but now i have a issue. and now it's possibleimpediment to my completion. for our community collegelearners oftentimes it's availability, right? it's not so much that it'snot offered but it has to do with availability.

you have these degreeplans out there and people start putting in, iplan on taking this spring here, fall here, springhere, fall here. now you know how to betterbuild toward capacity, right? if you notice inspring of next year, you might need two moresections or ten more sections of a particular english ormath class, you don't have that information rightnow to be empowered because you don't evenknow what they're thinking

and what they're planning. so with these tools, you know,the students can communicate to essentially thecourse planners and faculty members can becommunicating with the staff and the other facultymembers to help sure -- to make sure that everyone isworking towards completion. in an advising capacity,i can also see information about where barbara hasregistered so in fall of 2011, i can see that she registered

and she took a withdrawalfor whatever reason. that's problematic in this econclass and it looks like a couple of terms before that, sheregistered for a lot of classes. so you know, obviouslysomething is going on here. all of these tools, all ofthis rich content that resides in your student system isnow presented in such a way that faculty, deans, departmentchairs whomever you decide can take a look at this. i could also see heracademic performance.

i can see it in summary format. i can see it by term. i can see her credits by term. i can view her transfercredits if she came to us from another institution. i can view her alertsright here. again, some of these can bemanually put in by the staff. they don't have to originatefrom the faculty feedback form and indeed here's onethat my colleague put in,

a financial concern that wasshared with, in this case, him, and if we take a look at thisone, it looks like she -- her father lost his job and she's worried shewon't be able to return. so who in your organizationcan help mitigate these financial concerns? is it financial aid? is it a financial counselor? who -- okay, now weknow this information,

what do we do about this? so start perhapsthinking about this in a little bit differentway now that you have thesetools to alert you. i can add comments andout of this conversation, we can work this casethrough resolution and when we're done goahead and close that alert. so all-important you'll be ableto track on every single one of these as we gothroughout the process.

additionally, i have the abilityto put people in campaigns. what is a campaign? a campaign is a series ofevents that happens in order to shepherd a behavior. so for example, let's say astudent has a registration hold, whatever that particular holdmight be, failure to pay, a really irritating parkingticket that put a hold on my registration record,something of that sort. regardless of what it is,i now have the ability

to put those individualswho have registration holds into a campaign and i'm tryingto notify them of the hold and get them to resolve thathold so i grab a population who has the hold, isend them a mass email. i wait a week or anindiscriminate period of time. then i go into the database,i check the actual table where that hold lies to seeif the status has changed. if i still have ahold on that record, i send it in oneof the swim lanes.

if that hold is resolved, iclose that case and move on. okay? and my point here is tocontinually engage the learner until that hold is resolvedand every single one of these elements goesinto their history. you'll know when theyentered that campaign, when they got thosecommunications, when that was resolved;so you're really helping to manage -- you know, dosome case management here. additionally, i mighthost an event

for midterm grade intervention. an excellent way to get studentsattention, send them an email or other type ofcommunication and say, you know, we notice that your grade pointaverage has dropped to below 2.0 for midterm and we'dlike to help you. i was at a symposium a fewyears ago for student success where a banner clientlike yourselves, they hosted a major event oncampus for students success day and they had allthe resources lined

up in a common area,the student center. they had financial resources,mental health resource, childcare, transportationissues, registration issues to try and get all theprofessionals there on campus in one spot to helpthese learners. one of the things that they did which i thought was brilliant isthey held some nine week courses in advance because theirfinancial aid applications, right?

if you drop a class and haveto pick up another class. they also had a specialset of classes for service learningfor, you know, just a one time service learningelement that you could pick up and do just to make sure thatthat student had every resource that they possiblycould to be successful. you're able to drivecommunications out of this particularsystem that will go into part of your campaigns or otherwiseyou'll use them as just emailed

or mailed communications. here's one that we sent out. we configured a littlebit earlier for you to talk about the ed plan. you'll see that these aredynamic communications. they could have columns andgraphics and digital signatures and links and soforth and so on. so all coming outof your new system. the last thing i just wantedto show before we go ahead

and open this up toquestions, which i think that you may havesome questions. i'll bring my browser back. as we think of now maybe alittle bit of a mind shift just because we have the tools toengage learners differently, think of the outcomes. you'll be able now to reporta little better on things like student retention, matriculation rates,completion rates.

questions that you'llbe able to answer. did they start in one collegeor -- excuse me, one department and complete in another? did they begin in one major andfinish in a particular major or a different majorand why might that be? also, tools for your academiclayers so you'll be able to see what's going onwith grade disbursement by a particular courseby a particular program. are my transfer studentsperforming equally

or more poorly than my studentswho began their career here? and what did those typeof measures tell us and how do we needto perhaps readjust and reevaluate what we'redoing with respect to curricula and perhaps other elementsof the academic experience. so i'm really excited for you. as you're going through sometough times and it's not going to be horrible, but you know, there's always a littlebit of pain in growth.

think bigger than the electronicstapler and think of this as your end game, right? for your faculty, students,staff and your alumni. that's you rick. >> rick: okay. [laughter] >> >> all right. a quick show of hands.

who's feeling nervous,overwhelmed, concern that they've gotall this stuff in their head and we may not -- we beingthe rest of the institution -- may not understand orthat somehow they're going to not be trained correctly? so quick show of hands? only four people. come on. [laughter] liars. it's a big project.

[laughter] don't be nervous. there's a structure in place. you've seen the ataccommittee but below that, there are several groups thatwill be communicating and below that we're trying to setup a communication plan that is unique for our companyand hopefully it's going to be good for you, that sends out messages every weekon what's happening. here's something that isnew for the institution,

here's the impactand here's how each of you will be impactedby these changes. and of course, training is thebig thing and we heard that loud and clear this morningconcern from classified staff about are you going to putme in front of students? are you going to putme in front of faculty with no training orimproper training? no. we're not going to do that. we're going to workhard on making sure

that everyone is trainedadequately before the first student shows up forthe first activity. so. questions. >> audience participant: thisis a very complex system. i'm very impressed. will it replace thesystems that we have now? for instance, cronos [assumedspelling] would it possibly replace that program? >> audience participant: yeah.

>> rick: is thata plant?[laughter] [ laughter ] maggie's not in here is she? [laughter] maggie's not here. that's funny because in contractnegotiations, your lawyer who -- amazing my arm stillworks [laughter] -- your lawyer kept oninsisting we have an interface for cronos, which we do. so that's decided.

now we also have web time entry. and it's up to the institutionto decide what they want to do. the california communitycolleges i've worked with all decided to gowith web time entry just because you could useit with [inaudible] and some other things where youcouldn't with cronos so it's up to the institutionand i think that project starts in december? yeah, by december.

>> audience participant:good [laughter] . >> rick: what is it about-- i'm just curious. what is it about it? is cronos good or bad? >> audience participant: bad. >> audience participant:very bad. >> panel member: so it reallydoesn't matter then, does it? [laughter] old isbad, new is good. >> audience participant: i'mjust curious, then who going

to decide whether we replacecronos or implement cronos? because it shouldcome from the users. >> rick: we agree. that is part of what theadministrative technology advisory committee is about. there are teams and teams aremade up of folks like yourselves and others that are involvedin that process and when we get to that piece of thefunctionality that needs to be implemented, we willgo through the applications,

not just cronos but otherapplications that we have that we've been using. the question is, do theyhave a feasible replacement that we've alreadyacquired through ellucian and the banner productsor is this something that because it has otherfeatures and functions that maybe banner doesn't havethat we may want to continue so that process then -- that decision process willhappen through, you know,

through this and through theadministrative technology advisory committee. yes. >> audience participant:and also too, just another comment is that,you know, we don't mind changes. just to give you a goodexample about cronos. we don't really mind changesfor me personally, okay. but the only thingthat i have a problem with is the training process.

>> rick: exactly. >> audience participant:it was very difficult with the training process andwhen we did that training, it was very, very basic. and among areas -- i meanthe area that i work with, i deal with a lot ofstudent assistants and whatever i learned from thetraining session was not enough and afterwards itwas very difficult. >> audience participant:excuse me.

it was more thanjust the training. there was no infrastructurein place and that made italmost impossible. i have thirty studentsworking under me and i had no infrastructurein my area so that's also aconcern of ours. >> audience participant: yes. >> audience participant:we would like to be part of this process and givefeedback because it feels

as if things happen on thiscampus and there is no feedback from the people who really aredown in the trenches who have to make this thing workon a day-to-day basis. >> rick: you areabsolutely correct. >> audience participant:thank you. >> rick: and part of thenew process that we have, a big part of what theadministrative technology advisory committee is about, this is not likeany other committee

that has ever existedat the college. this group makesdecisions; involve others in the respective areas as partof the process so that we -- when we make somedecisions, things happen because we're implementingevery week. something's happeningevery week. so as we go through this, we will have thosetypes of evaluations. understand too, youmentioned infrastructure

and i think that's a goodpoint you need to make. we also recognize andpart of another set of additions that's happening onthe side, we know we have holes in our infrastructure. we have pipes thatneed to be much bigger than the current small pipesthat we have so that traffic, whether it's data from bannerand other applications or video or mobile wireless technology,all of that has to be fixed so we're running that particularproject in parallel as well

so that by the timesome of these features and functions startbecoming real, that infrastructure is there. we also know that your desktops, a number of your desktopsare old [laughter] >> audience participant:you got that right. maybe not. we know. and part of what we're --

we have as a priority is toreplace all of that as well. so we're going through a processto try to get those in place as quickly as we possibly can. >> panel member: and recallwe mentioned about mobile apps where you're doing lots ofshare among institutions, please suggest --because we don't know. i don't know and i've beendoing this for a long time -- what are the best apps thatbelong on a smart phone. so while you're goingthrough the implementations,

suggest mobile apps. video drive tape [inaudible] >> audience participant: howdoes this interface or does it with canvas, which ourfaculty are all using? >> rick: good question. at the 11th hour negotiationswe pulled out some products because the canvas interfacewasn't done from canvas' side. they've got our source codeon what they need to integrate with ours and we're waitingto test that so as soon

as that's tested and put intoproduction and it's in -- not beta but actually infull production we'll roll it out to the institution butwe have every intention of doing canvas through theportal and canvas through the -- well, you saw thestudent success stuff. >> audience participant:will faculty have to know how to use canvas to usesome of the extras there? all of us are notcurrently using this. >> panel member: no, they don't.

so just -- the waythat it works now just with other learning managementsystems, banner's the record of truth and you would doyour course scheduling, the registrationall happens here and then what the integrationpart is it will automatically populate a canvas instance. so there's no --you wouldn't have to create all thosesections again in canvas. that's what the integrationdoes.

then typically thefaculty member, not always, but submits gradesthrough canvas. again that would comeautomatically back into banner beinga direct entry. that's how it works with ourother learning management systems so that's what we wouldanticipate how it would work in canvas. >> audience participant: wewere actually in negotiations when you switched fromblackboard to canvas.

we had all the blackboardstuff ready to roll. >> panel member: another pointthat i wanted to make too that you mentioned training. part of what we want to do andour objective is to video all of this training so thatwe can actually come back and make this -- make thataccessible through our own web so that's part of the process. so that even though youmay have attended training or even this session here,all of this session, that,

you know would be available -- would be a video andthen folks can come back and look at any piece of that. >> panel member: or if you don'tuse it and you forgot about it after a month or two, you willalways be able to come back and look at any partof the application. have a question back there. >> panel member: i have -- iwork for the classified senate and if people thinkthat they're left

out of the committees thenwe'll be happy to take your name and put you on committees. we put a call out abouta month ago for people to make their self available when we were settingup these committees. so call carol robinson at 3370 or send me anemail and i'll be happy to put you on the list. >> panel member: but thedifference here in this is

that even if you're not onthe committee, there are a lot of folks that will beinvolved on the project teams as part of implementation. it's going to ebb and flow aswe implement new functionality. you may be on this teamworking on this particular piece and then you're on another teamdepending on what your area of responsibility is andhow that ties in to banner. >> audience participant:there are fewer of us on a lot of committees nowand i notice some

of the planning you'vebeen doing has required like all day attendance and i just can't geton those committees. i hope that you'll make itsomething that's manageable for us where we can fillit maybe a little bit or that you'll come to ourarea and see what we can do. no one yet has come to thelearning systems center, for instance, to find out whatwe do, what our systems are all about and we have several

like this canvas systemand the front desk. i'm just asking thatit be manageable because we're all very busy. >> panel member: right now, as ted mentioned theadministrative technology advisory committee meets everyweek on thursday, one hour. there's a lot to get done. there's a lot of communicationsto take place, but frankly, when you have allkinds of committees

across the institution, wereally have to find ways just to be as productiveas we possibly can because after thecommittee meeting is done, in the departmentsacross the institution, there's work taking place. there's implementation happening that really isn'tpart of the committee. this is part of the behindthe scenes that those who are on the committee haveresponsibility for going back

and making sure things get done. other questions. yes, sir. >> audience participants: working for campus policewe use a load of forms, forms that are internal. forms that go out to thegeneral public such as like student travel formsand things like that. one of the thingsthat we have a problem

with is we're stillshuffling paper around. so i'd like to see an electronicversion of student travel, electronic versions of otherforms that we use internally and that go out tothe general public so that we can streamlineall of that and not print thingsout on paper anymore. using just the scan features onthe printers as kind of a start at doing that but it stillrequires a lot more leg work for the user who has to fill outthe form and then the person has

to go back and then sit thereand key all that at work. so i saw on one of the slidestalked about documents. i didn't know if that was justparticularly about what it was. >> panel member:document management. you may or may not be affected. antonio will probably begetting together with you about what we cando online instead. most campus security has to goonline with their information. ferpa, family educational rights

and privacy act isa [inaudible] system so that might aswell use it there. make sense? >> panel member: but partof it, we also notice too, is that every department tendsto set up their own processes for how they wish to do things. i just used an examplebetween the facilities and it. you know, if somebody wishes tomake a reservation to something or create a lab, well,

the facilities have theirown form for doing something. it has their own formfor doing something and getting the two piecestogether is not an easy thing. we had that across theinstitution so part of our process here, is toactually really look at all of these processes andmap them and figure out how we can actually setup an integrated form or forms and make them all webaccessible as opposed to, you know, a lot of paper.

>> audience participant:i was just curious, how does this interfacewith our current website? >> panel member:current website. that's talk about that. [ inaudible ] our website right now, howeverembarrassing that it is -- [laughter] i'm notgoing to mince words. we need to fix it. we need to redesign the website.

we need to organizethings a lot better. part of our process iswe're going to put an rfp out on the street to actuallybring in an outside company to help us with the redesign and there's also another rfpthat's going to be helping us with the branding andthose types of things but we also need contentmanagement solutions so that we're not just sohigh maintenance in terms of putting content out there.

we need content tobe able to phase in and phase out automatically. right now, we don't havea system for doing that and there's not aweek that doesn't go by that i don't get a series ofcomplaints about what people can or can apply to the web. we know it's an issueand it is a high priority for us to deal with this. now, but to fully answeryour question too though,

that's the web partof the institution. an important part of which theywent over was the portal piece. so that's the intranetaspect of that and that -- we get started on that as fairlysoon in terms of building it because it takes a little time. but then all of us as a familythen go through the portal for planning things that weneed and that'll all fit as part of the redesign effortas we go through. >> panel member: justas another example,

very often data that's already in the database can becomea dynamically able component of the webpage so likescheduled classes. that's dynamically searchable. it's realtime. you can also do --choose to enable things like an employeedirectory so that when you as an employee make a telephone-- on campus telephone change or something like thator you switch office.

as soon as that's logged byhr, it's automatically updated into the employeedirectory as well so some schools disablethe employee directory. some schools enable it andreally milk it for all its worth but there are elements that willdirectly connect to the web. >> audience participant: what isand what wouldn't be composition and representationof [inaudible]. >> panel member: i tell you whatwe'll make sure it's on the web. you can look at itand there's names,

all the representationthat's out there, and then i can certainlycome back and answer more questionsabout it. we take obvious leads,for let's say, hr. that's our new executivedirector. certain key leads in variousareas are on point and depending on the functionalitybeing implemented, we'll include department staffboth within hr and outside of hr that are involved inthat particular part

of functionality. so the teams themselves and whathappens each week, ebbs as flows as work needs to get done. i hope that helps but i'llbe more than glad to sit down with you to actually talkwith you about the actual -- it has student representatives. it has two students, twofaculty, two classified staff and then there's the leadsfor all the respective areas. there's more than justtwo of those actually

when you really startcounting heads. >> audience participant:currently, i get a lot of phone calls frompotential students when they go into our website and itsays what the classes and it says three spacesavailable when they try to register it doesn't let them. they call me upset and sayi'm having trouble, you know, [inaudible] frustratedand irate sometimes. and then when i checkthe roster,

the roster shows it's full. are they going to besynchronized to show that when it showsthree spaces available that there'll actuallybe three spaces? >> panel member: yeah. and if you choose to goto the wait listing area, it'll show if there'sclasses closed but the wait list isopen, classes closed and the wait list is closed.

we'll definitely enableit so that you can search for just open classes orsearch for all classes. >> panel member: and it's real. [laughter] which wasyour fundamental class. >> audience participant:well i wondered if you can -- if the reporting capabilitiesof banner would be directly tied to our accreditation[inaudible]. >> panel member: thank you. one of the documents wehad throughout the demos,

throughout the demo prep, throughout the entirenegotiation was education master plan successful taskforce recommendation. we actually have an officein sacramento where we work with both the legislature andthe [inaudible] governors -- office on [inaudible] so westay on top of that stuff and that goes into our products. we have a full timestaff in san diego. it does nothing butcreate a system just

in california [inaudible]. so this is our bread and butter. [inaudible] anything else? >> audience participant:what will take the place of cronos or canvas at all? >>panel member: wow, thatwas the first question in the morning session. so can i assume bythat the question that people don't like cronos?

[laughter] you were asking when we were doingcontract negotiation, can you interfacethrough cronos? of course we can. lots of our institutions do. but we also have web time entry. and i also found out during the lunch breaktoday they use cronos for things that i didn't realizewe were using it for.

there's some other applicationsthere's student ids for getting into math labs and[inaudible] tutorials as well. so as we go throughthe discovery phase, we're going to discover whetheryou want to keep cronos or not or use some otherelectronic [inaudible]. >> audience participant:what about canvas? >> panel member: canvas? oh yes. canvas is partof our implementation. right now, just so youknow, there's two products

that we offer the wholeinterface integration to lms. that plus the coursesignals were not approved -- they were approved by the board but they were notin our contract. we're waiting forcanvas to certify. we gave them an interfacerequirement and we haven't receivedit back from them. as soon as we do we'll certify [loud noise]

this and then we'llroll it out to you. >> audience participant:so does that mean that canvas willtalk to this then? >> panel member: yes. so for example, if you havea chat capability in canvas. it's all in one place. student apps and it's a canvasport, it automatically happens. you don't have to havea separate sign on. if you do gradingthrough canvas it shows

up in the grade bookin banner as well. all integrated. >> audience participant:i know there's a lot of community collegesin california. is there a chance to [inaudible]using it and does that mean that our reports for likecte students will directly go to the -- >> panel member: wedo all state reports. yes. so all of them.

so yeah. we have -- wedidn't mention this. we have a group of people in oursan diego office who do nothing but create and maintainand a special version of the banner system just for the californiacommunity colleges. so there's ten folks downthere and they actually -- we also have an office insacramento that does nothing but track new legislationand new regs coming out of the statechancellor's office.

a lot of times we have solutionsdone before it goes to the rest of institutions because theyuse our eighty-two percent of the clients up there, they use the [inaudible]we'll continue to do that. i saw another hand somewhere. other questions? you're a much better audience. they asked twenty minutesworth of questions. >> audience participant:will we be getting rid

of the escape system? >> panel member: [inaudible] >> audience member:how is it anticipated that newly admittedstudents learn this program? is there going to bea new department set up to just gather them in asthey come in to the college? >> panel member: so the questionis how will new students learn? it's self-service. if you have to train studentshow to use it, you've messed up.

you've got a problem. you've got a big problem. a lot of institutions what theydo is they actually put out -- they don't publish the web, theurl, they just let it leak out and before long you have likea hundred students in to it and then two hundredstudents and that's a way of testing those things. but you should never haveto train a student how to use self-serviceor local lab.

if you have, you haven'tdesigned it correctly. shame on us if that's the case. >> audience member: we have anincreasing international base. will the system convertto their language or? >> panel member: we supporthow many languages right now? [inaudible] hundreds oflanguages we support right now. we're an international company. and they could choosewhich user interface. now that doesn'tmean we support --

if they put in a majorcalled psychology, it won't be psychology inspanish or german or croatian but the headers on all thescreens will be croatian if that's the languageof choice. that's one of the things withinyour educational master plan that we stress during theproposal and contact phase about supporting theinternational education. >> panel member: that's the goal of the new assessmentstuff that's coming

out of the state chancellor'soffice, i don't know time wise because it was optional foreach college whether they wanted to adopt that asi understood it. so i don't know if it's thisyear or next year or the year after that if we'llbe able to share -- it belongs to the studentand the student is willing to self-service --allow the institution to send it somewherejust like a transcript, i don't see a problem with it.

technically i don'tsee a problem with it. i see more of a problem withthe institutions all agreeing and i haven't been trackingthe assessment so i apologize. >> panel member:it's their choice. if they're a financial aidstudent and have a loan and drop a loan three quartertime -- where's the camera, i saw it here somewhere. [laughter] things like that. it depends on the source.

do we give students money backif it was institutional money? no. if they paid it, yes, thesystem's smart enough to know. so it really depends on how the-- and if it was a credit card, we send it back tothe credit card. we don't give the student cash. okay? so smart enough toknow the source of the funds. >> audience participant:[inaudible] >> panel member: i'm nota finance person either. >> audience participant:

[inaudible] i figureall the financial aid, at one point is onebig separation of duty where the studentcouncil should take care of all the studentaccounts and [inaudible]. that's where i wasgetting at [inaudible]. >> panel member: well you'reall integrated so really, i suspect it is agovernance issue. yeah. process issue. and you would hope itwould be mostly online

so the student wouldhave to check on that. they wouldn't know. >> panel member: there aregoing to be a lot of those types of situations where we have toreally look at how the processes that we're using today andwhat would be considered better practices and how we're ableto build those in to banner as part of the process. we got a lot of [inaudible]other questions? >> audience participant:have you --

what's accessible forscreen readers or students that have visual impairments? [inaudible] all of the web pages arescreen reader capable so that if they are visuallyimpaired, it reads off and basically that's one of the elements that'stested before it's pushed out to the clients. so [inaudible] international.

they're all screenreader enabled. >> panel member:i think most of -- >> audience participant:who's going to decide who gets training for what? i work in grantsand i pay invoices. i track budgets so i'm[inaudible] services. i do requisitionsfor multiple areas in the college [inaudible]funds awarded to them so i work with purchasing.

i also have cronos. who's going to decide whogets training for each area? because i'm working with all ofthese different areas and i want to make sure that my part of theareas that i work with and all of that that i knowhow to do that and then it's not [inaudible]. >> panel member: part of thestrategy we're going to follow with respect to trainingis we really want to try to video as much as we can.

we're not like sendingfolks off to places. like two weeks ago wehad the three cbg banner group conference. there were sixteenfolks that went to -- or was it william park. this is how we have parts ofour training that get delivered. that way we can -- folkscan go to local areas, they can actually attenda lot of these workshops. i think a good bit ofthis too is going to be

in your relationship with yourcolleagues at other institutions in terms of how they dothe things that they do and who's doing what and as webegin to look the our processes and move things around andfigure out how this is going to be a lot more streamlinedthen maybe we can look at who addresses what typesof training, but we are going to try to video asmuch as we can so that it will beweb accessible. >> panel member: we understand

when they had an integratedsystem that it's not cio based. you can't say accountsreceivable just got their accounts receivabletraining and that's it. financial aid impacts us andstudent registration impacts us. counseling might impact it. so we understand thatthat's going to happen and you've got a committeestructure that's starting to be formed that shouldtake that into consideration. so in case of registration,you've got people in terms

of finance even humanresources if you have to [inaudible] the process. so that is yet to bedecided as who gets involved. but it is across campus. >> panel member: part of whatwe hope that happens too, that over time there becomekey needs in each area that actually conduct workshopsfor the college community in terms of certain topics. it could be a requisitionprocess, it could be anything

like that and therebecomes a lead for that area that would actuallyconduct the training. and we would also try tovideo that as much as we can. so we're really going to tryto leverage the technology in the training aspectas we move forward. but over time, all the areas of the institution willdevelop their areas of expertise and they are part of then how wetrain the rest of the college. yes.

how about the internationalstudent information management. does the softwareprovide the management of the internationalstudents [inaudible]? >> panel member:it's all captured. so let me make sure iunderstand your question. how you support internationalstudents in general? >> audience participant: um-hmm. >> panel member: all of ourinstitutions include a number of international studentsand there are components

to the system that pulls that information including visanumber and all that good stuff. and then of course, you saw thefsa atlas that is an application that does all thefederal reporting for internationalstudents as well. and last phase i mentionedearlier, we have the capability of doing multiple languages. there's that option as well. i have one client right nowthat is offering total emersion

in english but all theirstudents are non-english speaking students and theirentire system didn't have to be tweaked at all. they just switched on thelanguage for that particular -- that particular nation and there's justsome support issues. yeah. it's also inhr that we do that. [ background talking ] >> panel member:there's also pages

to track studentvisa status as well and federally requireddocuments and one of the things that we didn't showcasehere but you have invested in document management so you'llbe able to take a digital asset, an image of those particulardocuments whatever h1 visa or whatever they happento be and attach those to the student record. the other thing we have donein banner is we have used -- this is way out of my scopeof understanding but --

basically we change the fields so that they're moreinternational friendly so the whole construct ofsome asian names, first name, last name; last name,first name, also to take morecharacters as well. so not -- so everything doesnot have to be in english. also understanding that postcode and just the dynamics of addresses so thissystem has been -- i mean, internationalfriendly --

i almost said internationalized but i don't thinkthat's what i meant. [laughter] did you haveanything else to add, antonio, about international students? >> antonio: well i can go into more detail but basically -- so like a lot of times differentcountries they capture addresses in a very different way wherewe're used to in the states, you've got the street line,and the city and the zip code and the state and we neverbother capturing the fact

of the state becausethey lived in california. but a lot of other countrieshave different address formats so they have the housenumber, street one, two, they don't really use zip codes but they have a postalvalue type of thing and so the addresses can bemade into a generic style so it can be capturedby the different formats of the different countries. so there's definitelysupport for that.

and it is international[inaudible], often abbreviated, ihen. something like that. so it's there. >> audience participant:one question about the [inaudible] reports. are you talking aboutthe batching system? that's all part of thefsa atlas [inaudible]. >> audience participant:i have two questions.

one of the internationalstudents work at the health center and anotherstudents have their health insurance coverage. would that be something thatwe can access through that area or is that [inaudible]. >> panel member: so theproblem is they have -- of course, you requirehealth insurance for the students, right? when a student is aninternational student,

you have a -- there's awhole funnel of documents that you need that's differentfrom the students here. okay. so if thatparticular document isn't in, it's a red flag and it reallywouldn't be [inaudible] to get their visa so, the systemtracks all the international required documents,including health insurance. >> panel member: and thosedocuments would be scanned and those scanned documentswould be available to you. you don't have a copy ofyour card; i can pull it

up right here and seeyour policy number. because a lot of timesyou know, they either move or they don't have their card so[inaudible] and then they have to go to the hospital andthey don't have [inaudible]. >> panel member: when they scan,they may choose to fax it in and that fax happens to be part of the document managementsystem so it's just a [inaudible]. >> audience participant: andthen my other question is,

we also have minorsthat have [inaudible]. would their minorconsent and [inaudible.] >> panel member: it's adifferent admissions process -- or their admissionstype in a sense -- a different requirementin this case. or extra documents. of if their attendinghigh school or college. >> panel member: that's allpart of this paperless approach, is that anything right now, ifyou have this piece of paper

that you're tracking and ithas all the information on it that you need, it is thatpiece of paper gets scanned and becomes associated digitally to that person'srecord in the system. and then you really don'tneed to have a paper pulled for that individual because youpull their record of the system. minor consent form right there. same thing with like yourhigh school students that go on from the high schoolcounselor [inaudible] what

classes they're going to take. that's all part ofthe same concept. >> audience participant:is there going to be a bridge program to takein information out of the legacy and put in to so therewill be conversions of student information and willthe ip configuration change, student id? >> panel member:we don't know yet. there will be an id system[inaudible] in banner,

but we don't know --you got unlimited ids. i still get called up on myold social security number because when i went to school, they used the socialsecurity number. sure enough that schoolwhich has banner, they -- i keyed in my social securitynumber and sure enough, my record came up,much to my chagrin. [laughter] yes. in light of what happenedthis morning when we had

at least a partial systemcrash, how long [inaudible] >> panel member: i didn'tbut i knew about it. actually i was goingto make a comment here with my santa rosastatement but yes. i mean these are allbrand new systems. please understand thatour existing systems that we have today arecircling near thirty years old. we actually had to resetthis morning right before -- actually right beforethis meeting, i think,

reset the system andit did come back up but the new systems areall new systems okay and they should have very,very high levels of performance so we're very excitedabout getting some of these new systems in place. >> panel member: atour user conference, i routinely ask thequestion, who has been down for more than two minutes? they all look around,they don't remember.

that's what you should expect. we're running under atechnology that banks and businesses andcorporations use. it's pretty rock solid stuff. >> panel member: it is. >> audience participant:i was afraid of that. go ahead. >> audience participant:i have umpteen subfolders in my mail, in my email.

will all of that beautomatically moved in to the new email system? because i do that instead ofkeep papers for everything for auditors that come in -- >> panel member: your outlook? >> audience participant:pardon me? >> panel member: youusing outlook right now? >> panel member:it won't change. you will still be using outlook.

it won't change. >> panel member: we'd like notto address that training issue. another question? i guess it's ipad time. tickets? tickets? 327914. i heard thesame thing last time. >> audience participant:someone that got it. >> panel member: is 327914 here? oh no. that's too bad.

so sorry. all right. 327888. >> panel member: 327888. we have a third onewe're going to give away. well one of the things thati mentioned earlier is that, you know, we call our currentsystem the santa rosa system. i don't know how good or badthat is but we want to come up with a name for this as well and so we're goingto run a contest.

we're letting thatactually be handled by juan gutierez's office inpublic relations so we're going to go through that process. there will be another ipadavailable for the individual that comes up with theright name that gets chosen. so that's coming out -- that should be donein the next two weeks. we want to try to solidify aname fairly quickly and move on. so that's the third ipad.

we want to thank[inaudible] for all the ipads.