i’m susan mainzer. my job as a mediatoris to make your life easier by helping you work together to solve special education issues.i’m often chosen for mediation when there is conflict, when people feel stuckand when emotions are raw. and i specialize in helping you to end your dispute and finda solution so that you can move on with your lives and concentrate on what matters – meetingthe education and life-skill requirements of a student with special needs.now, a mediator is not a judge. a judge listens to both sides, then makes a decision and ordersthe parties to take one action or another. a mediator helps the participants workthings out to come to their own solution, one that they all agree on voluntarily.as a mediator, i'm non-judgmental and i'm
respectful of your needs. i model deep listening, and when the timing is right, i ask probing questionsdesigned to help all the participants see different perspectives and possibilities.when i work with you in your individualized education plan meeting, i keep the sessionfocused on developing a plan. i also seek input from all the parties because eachof you has pieces of the puzzle that will lead to a solution.in mediation, you work together as long as that’s productive, and i also use separatemeetings, just one-on-one with me, to help you be frank about what’s getting inthe way and how you see you might be able to get unstuck. in over 20 years ofmediating special education
needs, i've helped people solve many difficult cases, and i bring that experience to youto help you solve the issues you are experiencing. and i love what i do.you’re doing such important work – supporting a student with special needs. in my work asa mediator i see courage, caring, competence, commitment, and for such a great cause.it’s my honor to be of service to create an agreement that will work, will stick andwill help. i’m susan mainzer.
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